Please send an Instagram DM (@knotti.art) if you wish to place an order. Payment details (PayNow/PayLah) will be shared when order is confirmed.
1. Kindly DM the photos or screenshots of the items you are interested in.
2. Prices will be provided for each item or discussion on custom pieces.
3. Thereafter, you can confirm the items you wish to order.
4. Payment and other details will be shared. [payment completed]
5. You will receive a parcel tracking number once available and SMS from SingPost when parcel has arrived in your letterbox.
Most of the pieces are handmade after orders are placed, please allow about 5 business days (Mon - Fri excluding public holidays) for processing before shipping. Shipment might take longer during festive seasons, please follow IG @knotti.art for timely updates.
All prices are in Singapore dollars (SGD).
Please note that all orders made are final. Only special cases may be considered on a case-by-case basis at the discretion of Knotti, however refunds will only be provided via store credits.
Knotti does not accept exchanges or returns due to hygiene reasons. If an incorrect item has been shipped to you, please kindly contact us via email with images of the wrong item and your original order details from Knotti (we do not acknowledge purchases from unauthorised third-party sellers).
We will return your shipping fees should the error be found on Knotti's end.
Free domestic registered mail for all orders above $80.00 via SingPost delivery.
Domestic Registered Mail fee - $3.50
All prices are in Singapore dollars (SGD).
Free international shipping for all orders above $250.00.
Shipping worldwide via SingPost.
All prices are in Singapore dollars (SGD).
International shipping typically takes 6 - 20 business days depending on location.
Your order may be delivered to you by your local post office or a local courier, depending on your area.
All customers are liable for any local taxes or charges incurred during the delivery process. Knotti will not be responsible or held liable should parcels be seized by customs due to unpaid taxes. If your order does require these additional charges, they must be paid by the customer before clear customs.
Please note that due to the COVID-19 situation, there may be limitations and/or delays for international shipments. If you suspect that your destination may be affected due to covid measures, you could check SingPost website for timely updates (International Postal Services Updates | Singapore Post (singpost.com).
Knotti cannot be responsible or held liable for parcels with inaccurate or insufficient address. Once your order is shipped, we are unable to make any amendments.
Additional shipping charges apply for returned orders due to inaccurate or insufficient address or unsuccessful delivery attempts.
Knotti cannot be liable for any lost, misplaced or damaged parcels by SingPost. In the event of a lost or misplaced mail via Domestic Registered Mail and International Registered Mail, an investigation will be conducted by the shipping company and may take up to 3 months.
Knotti will process the compensation to the customer once we have received the compensation from the shipping company after the close of the investigation.
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